Shipping Policy

Thank you for shopping with Noruelle. We strive to provide a smooth and reliable shipping experience for every order. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

• All orders are processed within 1–5 business days.
• Orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay with your order, we will notify you by email.

Shipping Time

• After your order has been processed, it will be shipped and is expected to arrive within 7–14 business days.
• Shipping times may vary depending on your location, shipping method, carrier delays, customs processing, and other factors outside of our control.
• Please note that delivery delays can sometimes occur due to customs, postal services, weather conditions, holidays, or other unforeseen circumstances.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available. You can use the tracking number provided to check the status of your shipment.

Please allow some time for tracking information to update after your order has been shipped.

International Shipping

We currently ship worldwide.

International shipping times may vary depending on the destination country and any customs procedures that may apply.

Customers are responsible for any customs duties, taxes, import fees, or additional charges that may be required by their country. These fees are not included in the product price or shipping cost unless stated otherwise at checkout.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Noruelle is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@noruelle.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery times and handling are outside of our direct control. If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking information.

You may also contact us at support@noruelle.com, and we will do our best to assist you.

Contact Us

If you have any questions or concerns about your order or shipping, please contact us at support@noruelle.com. We’re here to help.